Common issues

Case 1: The locked account is an administrator account

=> Please contact our support team

Case 2: the locked ccount  is not an administrator account

=> Go to the admin account, re-issue the password for that user:

1. Select the User submenu after clicking on the Administration menu

2. Select the lock icon on each user account

3. Enter new password and save

Go to the log in page --> Forgot password to reset your password

The system is storing cache, refresh after 10 minutes

The system is storing cache, refresh after 10 minutes

Clear cache and browsing data in the browser:

- Open the browser, press CTrl + Shift + Delete

- Select Time range: Up to now

- Choose to delete browsing history, cookies and other data pages, files and images stored in the cache and then click "" Delete data ""