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  3. FAQs

FAQs

How to change password?

Step 1: Log in to the admin account --> user

Step 2: Click on the lock icon to change the password.

 

How to create a new account?

Step 1: Log in to the admin account

Step 2: Click “add new” button

Step 3: Enter information and save

 

How to make payment?

You can make online payment with your credit/debit card or with e-money

How to add, edit, and delete categories?

Log in to the admin account --> Go to the admin page--> Content--> categories--> Add, edit, and delete categories

How to change the theme color of the website?

Log in to the admin account --> Go to the admin page--> System--> System Configuration--> Layout Configuration --> Color Configuration and change brand-primary color. Note: Use RGB color code.

How to hide/show content/news?

Log in to the admin account --> Go to the admin page-> Choose Content--> Check the star box in the Featured section to feature news

How to change the banner?

Log in to the admin account, hover the mouse over the banner --> Choose the gear-shape button --> Layout Configuration --> Feature Configuration --> Choose Banner in the Basic Configuration section ---> upload new banner ---> Save

How to change the logo

Solution 1: Log in to the admin account, hover the mouse over the logo --> Choose the gear-shape button--> Layout Configuration --> Feature Configuration --> Choose logo in the Basic Configuration section ---> upload new logo ---> Save

Solution 2: Go to the admin page--> Choose System--> System Configuration --> Choose website information ---> Logo ---> upload new logo ---> Save

 

How to view statistics on the website traffic?

Step 1: Log in to the admin account

Step 2: Go to the admin page--> Account--> Traffic statistic

 

How to restore the layout?

Step 1: Log in to the admin account

Step 2: Go to the admin page--> System--> Save layout --> Restore layout

 

Why does website homepage not display the change immediately after changing the address, images, main color of the website?

After about 10 minutes of synchronizing all the servers, the System will clear the cache itself or can delete the history of the web browser to clear the cache quickly

How to change the background color and style of the Categories outside the website interface?

Log in to the admin account --> Go to the admin page--> System--> Advanced CSS

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https://eportal.metfone.com.kh/

Address: Building #199, Mao Tse Tung Blvd, Sangkat Tuol Svay Prey2, Khan Chamkamon, Phnom Penh, Cambodia

Phone: 023 691 8888 - Email: ict_dept@metfone.com.kh

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Metfone aims to be the largest operator in terms of both infrastructure and business. 

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